PRIVACY POLICY

Privacy Policy

Effective Date: 25/01/2026
Website: www.gramabay.com
Company Name: Vlora Boat Trip 3 Fiori
Business Name: Gramabay 
Location: Vlore, Albania
Contact Email: info@gramabay.com

1. Introduction

This Privacy Policy explains how gramabay.com (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit our website, make a booking, or contact us.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information You Provide

When you:

  • Make a booking

  • Fill out a contact form

  • Contact us via email, WhatsApp, or phone

We may collect:

  • Full name

  • Email address

  • Phone number

  • Number of participants

  • Booking details

  • Any additional information you voluntarily provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Date and time of visit

  • Referring website

This data is collected via cookies and analytics tools.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage bookings

  • To communicate with you regarding your reservation

  • To provide customer support

  • To improve our website and services

  • To send promotional offers (only if you have given consent)

  • To comply with legal obligations

We do not sell your personal data.

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contractual necessity – to provide booked services

  • Consent – for marketing communications

  • Legitimate interests – to improve services and prevent fraud

  • Legal obligations – accounting and tax compliance

 

5. Sharing of Information

We may share your data with:

  • Captains or operational staff (only necessary booking details)

  • Accounting and legal advisors

  • IT and website service providers

All third parties are required to respect the security of your personal data.

6. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling bookings

  • Legal and tax obligations

  • Resolving disputes

Typically, booking data may be stored for up to 5 years for accounting compliance.

7. Cookies

Our website uses cookies to:

  • Ensure proper website functionality

  • Analyze traffic (e.g., Google Analytics)

  • Improve user experience

  • Deliver marketing advertisements (if applicable)

You may disable cookies in your browser settings. However, some website features may not function properly.

8. Your Rights

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

To exercise these rights, contact us at: info@gramabay.com

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure hosting

  • Limited access to personal data

  • Regular system updates

10. Children’s Privacy

Our services are not directed to children under 16 without parental consent. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Company Name: Vlora Boat Trip 3 Fiori
Address: Shaban Demiraj Street, Vlore, Albania
Email: info@gramabay.com
Phone: +355692262980